Shipping policy

At Home Centers, we want your furniture order to arrive safely and on time. We currently ship to customers within the United States only.

Shipping at a Glance

  • Shipping Cost: Free
  • Handling Time: 1–2 business days
  • Transit Time: 3–5 business days
  • Estimated Total Delivery Time: 4–7 business days
  • Shipping Area: United States only
  • Currency: U.S. Dollars (USD)

Order Processing & Handling

Once your order is successfully placed and payment is confirmed, our team will prepare it for shipment.

Orders are generally processed within 1–2 business days. Business days are Monday through Friday, excluding applicable holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping & Transit Time

After your order has been processed, transit generally takes 3–5 business days.

The estimated total delivery time is therefore 4–7 business days, including handling and transit.

Please keep in mind that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, high order volumes, or other circumstances outside our control.

Shipping Carriers

Depending on the product, destination, package size, and availability, orders may be shipped through reputable carriers such as:

  • FedEx
  • DHL
  • USPS
  • UPS
  • Other trusted delivery partners when appropriate

The carrier selected for your order may vary.

Free Shipping

Free standard shipping is available on eligible orders shipped within the United States.

There is no separate standard shipping charge added at checkout for qualifying orders.

Tracking Information

Once your order has shipped, we will send tracking information to the email address provided during checkout.

Tracking information allows you to follow your package and view the latest available delivery updates.

Please allow some time for the carrier's tracking system to update after the shipping label has been created.

If you have not received tracking information or the tracking information has not updated for an extended period, please contact us.

Shipping & Customer Service Hours

Our customer service team is available:

Monday–Friday: 9:00 AM – 5:00 PM EST
Saturday: Closed
Sunday: Closed

We are also closed on applicable U.S. holidays.

Orders can still be placed through our website when our customer service team is closed. Orders placed outside business hours will be processed on the next business day.

Payment Methods

We accept secure payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Other supported card payment methods displayed at checkout

All payments are processed in U.S. Dollars (USD).

Sales Tax

Applicable sales tax is included in the amount shown at checkout based on the shipping destination and applicable tax requirements.

The final order total, including any applicable taxes, will be displayed before you complete your purchase.

Order Cancellations or Modifications

If you need to cancel or modify your order, please contact us as soon as possible at:

Email: support@homecenters.store
Phone: +1 586-806-6664

We will do our best to accommodate your request if the order has not yet entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible. In that situation, the order may need to be handled according to our Return & Refund Policy.

Holidays & Peak Seasons

During holidays, promotional events, and peak shopping periods, order processing and delivery may take longer than our standard 4–7 business day estimate.

Possible delays may occur during periods such as:

  • Thanksgiving
  • Christmas and New Year
  • Black Friday and Cyber Monday
  • Major promotional events
  • Severe weather periods
  • Other periods of unusually high order volume

We appreciate your patience during these busy periods.

Delivery Address Restrictions

We currently ship within the United States only.

For the best delivery experience, please provide a complete and accurate physical street address during checkout.

P.O. Boxes

Some furniture and larger shipments may not be eligible for delivery to P.O. Boxes because of carrier size and delivery requirements.

If your order cannot be delivered to a P.O. Box, we may contact you to request a suitable physical delivery address.

Military Addresses

Delivery to military addresses, including APO, FPO, and DPO addresses, may be restricted for certain furniture items because of package size, carrier requirements, or other shipping limitations.

If an item cannot be shipped to a military address, we will contact you regarding available options.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, please contact our support team. Additional shipping arrangements may be required before the order can be sent again.

Delivery Delays

While we work with reliable carriers, delivery dates can sometimes be affected by circumstances beyond our control, including severe weather, carrier disruptions, transportation delays, or unexpected events.

If your shipment appears significantly delayed, please contact us and we will help review the available tracking information.

Contact Us

If you have questions about shipping or your order, please contact:

Home Centers
3855 8 Mile Rd Warren, MI 48091 United States

Phone: +1 586-806-6664
Email: support@homecenters.store

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST