FAQs

1. What does Home Centers sell?

Home Centers offers a selection of furniture and home furnishings designed to bring comfort, style, and functionality to your home.

2. Where does Home Centers ship?

We currently ship within the United States only.

3. Is shipping free?

Yes. Free standard shipping is available on eligible orders within the United States.

4. How long does delivery take?

Our estimated delivery time is 4–7 business days:

  • Handling: 1–2 business days
  • Transit: 3–5 business days

Delivery times can occasionally be affected by holidays, severe weather, carrier delays, or peak-season order volumes.

5. Which shipping carriers do you use?

Depending on your order and destination, we may use trusted carriers such as FedEx, DHL, USPS, UPS, or another suitable delivery partner.

6. Will I receive tracking information?

Yes. Once your order ships, tracking information will generally be sent to the email address provided at checkout.

Please allow some time for the carrier's tracking system to update after shipment.

7. What payment methods do you accept?

We accept payment methods available at checkout, including major credit and debit cards such as:

  • Visa
  • Mastercard
  • American Express
  • Discover

Other payment options may also be available at checkout.

8. What currency are your prices in?

All prices are displayed in U.S. Dollars (USD).

9. Is sales tax included?

Applicable sales tax is included in the amount shown at checkout based on the shipping destination and applicable tax requirements.

10. Can I cancel or modify my order?

Please contact us as soon as possible if you need to cancel or modify an order.

We can generally make changes only if the order has not yet been processed, packed, or shipped.

Email: support@homecenters.store
Phone: +1 586-806-6664

11. What is your return policy?

We offer a 30-day return window from the date your order is delivered, subject to our return conditions.

Eligible returns have:

  • $0 return fee
  • No restocking fee
  • No exchanges

Please see our Return & Refund Policy for complete details.

12. How long does a refund take?

Once an eligible returned item has been received and approved, we generally process the refund within 5 business days.

Refunds are normally sent to the original payment method.

13. What if my item arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged item and packaging.

Our team will review the issue and provide the appropriate next steps.

14. What if I receive the wrong item?

Contact us at support@homecenters.store with your order number and details of the item you received.

We'll review the order and help resolve the issue.

15. Can I ship to a P.O. Box?

Some furniture and larger items cannot be delivered to P.O. Boxes because of carrier and package-size restrictions.

If your order requires a physical address, we'll contact you if necessary.

16. Do you ship to APO, FPO, or DPO military addresses?

Some furniture items may not be eligible for delivery to APO, FPO, or DPO addresses because of size, carrier, or shipping restrictions.

Please contact us before ordering if you need assistance with a military address.

17. What happens if I never receive my order?

If your tracking shows the package as delivered but you did not receive it, contact us promptly.

We'll review the available tracking and delivery information and work with the carrier to investigate the issue.

18. Is my payment information secure?

We use secure payment processing services to help protect your payment information.

For your safety, never send your complete card number, CVV, or PIN to us by email or customer support.

19. Why was my order canceled?

An order may be canceled because of payment authorization problems, product availability, incorrect information, or security and fraud-prevention concerns.

If payment was already received for a canceled order, an applicable refund will generally be issued to the original payment method.

20. How can I contact Home Centers?

We're happy to help with questions about your order, products, shipping, payments, or returns.

Home Centers
3855 8 Mile Rd
Warren, MI 48091, United States

Phone: +1 586-806-6664
Email: support@homecenters.store

Hours: Monday–Friday, 9:00 AM–5:00 PM EST