Refund policy

At Home Centers, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a 30-Day Money-Back Guarantee under the conditions below. 

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

After 30 days, we may not be able to accept the return or issue a refund.

Return Eligibility & Conditions

To qualify for a return:

  • The return must be requested within 30 days of delivery.
  • The item must be in its original condition and suitable for resale.
  • The item should be unused and free from damage, stains, odors, or excessive wear.
  • All original packaging, accessories, parts, manuals, and other included materials should be returned whenever possible.
  • Furniture must be carefully packed to help prevent damage during return shipping. 
  • Items damaged after delivery due to misuse, improper assembly, accidents, or normal wear may not qualify for a return.

We currently do not offer exchanges. If you need a different item, you can return the original item for a refund and place a new order.

Return Process

To start a return, contact us at:

Email: support@homecenters.store
Phone: +1 586-806-6664

Please provide your order number, the item you would like to return, and the reason for the return. For damaged or defective items, we may ask you to provide photos so we can review the issue.

Once your return is approved, we will provide the appropriate return instructions.

Return Address

Home Centers
3855 8 Mile Rd Warren, MI 48091 United States

Return Fee: $0
Restocking Fee: None

We do not charge a restocking fee for eligible returns.

Item Condition for Return

Returned items must be received in the same condition in which they were delivered, except where the return is due to a manufacturing defect or shipping damage.

For furniture, please take reasonable care when disassembling and repacking the item. Missing parts, significant damage, or signs of use may affect return eligibility.

Refund Processing

Once we receive and inspect the returned item, we will process your refund within 5 business days.

After the refund is issued, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Refund Payment Method

Refunds are normally issued to the original payment method used to place the order.

For example, if you paid by credit or debit card, the refund will be sent back to that same card.

What If You Never Receive Your Order?

If your order shows as delivered but you never received it, please contact us as soon as possible at support@homecenters.store or +1 586-806-6664.

We will review the shipping information and work with the carrier to investigate the delivery.

If the package is confirmed as lost or cannot be recovered, we will work with you on an appropriate resolution, which may include a refund to your original payment method.

Damaged or Incorrect Items

If your furniture arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

Please include your order number and clear photos of the item and packaging. Our team will review the situation and provide instructions for the next steps.

Questions About Returns?

We're happy to help.

Home Centers
3855 8 Mile Rd, Warren, MI 48091, United States
Phone: +1 586-806-6664
Email: support@homecenters.store
Hours: Monday–Friday, 9:00 AM–5:00 PM EST