Return and Refund Policy

At Home Centers, we want to make your shopping experience as smooth as possible. If you are not completely satisfied with your purchase, we are here to help you with our clear return and refund policy.

1. Return Window

You have 30 days from the date your order was delivered to request a return. After 30 days, we cannot accept returns or issue refunds.

2. Item Condition for Return

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in its original packaging.
It must contain all original tags, accessories, and instruction manuals.
No Exchanges: We do not offer direct exchanges. If you want another product, simply return the original item for a refund and place a new order on our website.

3. Return Shipping Cost & Restocking Fees

Return Fee: $0 (Free Returns). We will provide you with a pre-paid return shipping label at no cost.
Restocking Fee: No Restocking Fee ($0). We do not charge any restocking fees for returned items.

4. Return Process & Address

To start a return, please follow these steps:

Email Us: Send a return request to support@homecenters.store with your order number.
Get Your Label: We will email you a free pre-paid shipping label.
Pack & Ship: Securely pack your item, attach the label to the box, and drop it off at the designated carrier location.
Return Address: All returns must be sent to our official store address:

Home Centers

3855 8 Mile Rd, Warren, MI 48091, United States

5. Refund Payment Method & Processing Time

Processing Time: Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days.
Payment Method: The refund will be credited directly back to your original payment method (Visa, Mastercard, American Express, Discover, Apple Pay, or Google Pay). You will receive a confirmation email once the refund is issued.

6. Never Received Items (Lost Packages)

If your tracking status shows "Delivered" but you have not received your package:

Please check with family members, neighbors, or your local post office first.
If the package is still missing, email us at support@homecenters.store within 7 days of the marked delivery date.
We will contact the shipping carrier (FedEx/DHL) to investigate. If the package is confirmed lost in transit, we will send a free replacement or issue a full refund to your original payment method.